Client Retention means keeping the clients you have! It’s a well known fact that bringing in new employees costs more than keeping existing ones. We can think of massage clients in a similar way. Massage is a very personal profession. We are asking clients to trust us very quickly and its our job as the professional to do everything we can to earn that trust. By changing and adding a few simple things, we can create a space that feels welcoming, inclusive, and hopeful. Put do